Help centre

Patient guide

Connect your existing patient account

Open the personal invitation from the clinic and connect using the passkey that already belongs to your patient account.

  1. Check the invitation

    Where you are: The personal invitation shows your name and the workplace that wants to connect.

    What to do: Check the details and select Continue with passkey.

    Complete when: Your passkey is verified and the connection approval page opens.

  2. Approve the connection

    Where you are: The page shows which workplace will connect to your patient account.

    What to do: Select Approve connection when the details are correct.

    Complete when: The heading Activation complete appears.

  3. Check the connection

    Where you are: The page shows Activation complete and names the workplace.

    What to do: Check that the correct workplace is shown.

    Complete when: Your existing patient account is connected to the workplace.