Help centre

Patient guide

Create your patient account

Activate your personal invitation and create a passkey, a secure sign-in saved on your device or in your password manager.

  1. Check the invitation

    Where you are: The personal invitation shows your name and the clinic that sent it.

    What to do: Check the details and select Create passkey.

    Complete when: The heading Activation complete appears when the account and your passkey have been created.

  2. Open the patient portal

    Where you are: The page shows Activation complete and confirms that the account can be used.

    What to do: Select Open my programmes.

    Complete when: The patient portal opens with the heading My programmes.